AI Products
Support Copilot
Faster, more consistent customer support.
An AI copilot for support teams that drafts replies, summarises tickets and suggests next actions from your knowledge base and customer history.
The problem
Support agents juggle many tools and long ticket histories, which slows responses and leads to inconsistent answers.
Capabilities
What Support Copilot does
Drafted replies
Suggested responses grounded in your help centre and policies, ready for agent review.
Ticket summaries
Concise summaries of long threads and previous interactions.
Suggested actions
Recommended next steps such as refunds, escalations or follow-ups, within your rules.
Quality insights
Trends in customer issues and response quality across the team.
Ideal for
- Customer support teams
- Technical support desks
- E-commerce service teams
Integrations
- Zendesk
- Freshdesk
- Intercom
- Salesforce Service Cloud
- HubSpot
Integration availability depends on product status; we confirm specifics during your demo.
See Support Copilot in action
Tell us about your use case and we'll arrange a tailored walkthrough.